Contact Us
Emailed support is available to help with account verification, payments, technical problems or general enquiries. Our authorised support centre and team can assist with account-related issues, technical concerns or feedback, and will always try to act in your favour where reasonably possible. If you need help with promotions, withdrawals or site access, contact the organisation using the channels below for a prompt reply.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email; typical response within 24 hours; faster via chat) |
| General enquiries | [email protected] (billing, account and verification queries; documents upload) |
| Affiliate enquiries | [email protected] (partnerships, tracking and commission enquiries) |
| Phone | +44 20 7946 0321 (for urgent account issues; voicemail available outside hours) |
| Working hours | Mon-Fri, 09:00-18:00 (limited weekend cover; emergency support by phone) |
Email Support
Email is the preferred contact method for detailed requests, account matters and any enquiries requiring documents or explanation. Please email [email protected] with a clear subject line and up-to-date contact details to avoid delays. Attach relevant documents where needed and include your account ID or username so we can respond quickly and securely.
Submit Your Inquiry
Response Time
At Immortal Wins our support team aims to respond quickly. Most enquiries are answered within one business day. Simple account or payments queries are often resolved on first contact, while complex cases such as compliance checks or multi-department investigations can take longer depending on their nature. We appreciate your patience and will update you as soon as further information is available.
Feedback
We welcome your feedback. Please share any suggestions or ideas for improving the site and user experience. All messages are reviewed carefully by our team and used to prioritise updates, fix issues and improve features. Your input helps make the site easier to use and more reliable, so thank you for taking the time to get in touch.