Immortal Wins Casino Responsible Gambling

At Immortal Wins we take safer gambling seriously. We want play to be fun and under control, so we provide tools, clear information and links to support services to help everyone make informed choices. If your play is causing concern, we will work with you to limit access and point you to professional help.

Our commitment

We aim to protect players by promoting responsible gambling, offering practical controls and responding quickly to requests for help. Our approach focuses on prevention, early intervention and clear routes to support for customers who need extra help managing their play.

Player protection principles

We operate with the following principles in mind: customer safety first, transparent controls, prompt account reviews when risk is identified, and cooperation with recognised support organisations. We also encourage customers to set limits that suit their lifestyle and finances.

Account controls

Deposit limits

You can set deposit limits on your account by day, week or month. Limits can be lowered immediately and increased only after a cooling-off period to prevent impulsive changes.

Loss limits

Loss limits let you cap how much you can lose over a chosen period. These can help keep activity within affordable levels and are adjustable via your account settings.

Time limits and session tools

Use session reminders and reality checks to monitor time spent playing. You can set session length limits and receive regular prompts to help you take breaks.

Temporary breaks and self-exclusion

We offer temporary account breaks and longer self-exclusion options. Self-exclusion can be set for a range of periods, and we will restrict access to help you take time away from gambling.

Recognising signs of problematic behaviour

Watch for signs such as chasing losses, borrowing money to play, neglecting responsibilities, reduced sleep due to play, or repeated unsuccessful attempts to cut back. If you notice these signs in yourself or someone you know, act early and use the tools available.

Practical tips to stay in control

Set strict deposit and time limits, treat gambling as entertainment not income, avoid playing when upset or under the influence, and keep a record of spending. Consider removing saved payment details from your account to add an extra layer of control.

Professional help and support organisations

If you need independent support, we provide links to GamStop and BeGambleAware for self-exclusion and practical advice. For immediate help or to talk things through, contact your local health services or a helpline. You can also contact our team at [email protected] for help setting limits or requesting an account restriction.

If you prefer, you can mention ImmortalWins when you contact us and we will prioritise your request for safer gambling assistance.