Terms and Conditions

These Terms and Conditions describe the rules that govern your access to and use of Immortal Wins. They explain the relationship between you and us, and set out your responsibilities when using our platform. By registering an account or placing wagers, you agree to comply with these terms and any additional rules that apply to specific promotions, games or services on the site.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Do not share your login or passwords, and notify us immediately of any unauthorised activity. We may suspend or close accounts where we have reasonable grounds to suspect fraud, multiple-accounting, abuse or breaches of these terms. Account limits, self-exclusion and other safer-gambling tools are available and may be applied by you or by us where appropriate.

Verification and documentation

Before we process withdrawals or where required for compliance, we will ask for identity and address verification documents. You must provide requested documentation within a reasonable period. Failure to do so may delay withdrawals, lead to temporary account restrictions or forfeiture of bonuses according to the relevant promotion rules.

Eligibility requirements

Only persons who meet the eligibility criteria may open an account. You must be at least 18 years old and permitted to gamble under the laws of your jurisdiction. Certain countries and jurisdictions are excluded from registration; if you are located or resident in a restricted territory you must not attempt to register or play. We may close accounts that do not meet eligibility requirements.

Acceptable platform use

You agree not to use the site for money laundering, fraudulent activity, market manipulation or any unlawful purpose. Commercial use, systematic advantage play, or interference with the normal operation of our systems is prohibited. We reserve the right to investigate suspicious activity, withhold funds pending review and close accounts where misuse is established.

General bonus and promotion rules

All promotions, bonuses and free spins are subject to specific terms which will be made available when you opt in. General rules include one account per person, geographic eligibility, and that we may set wagering requirements, game weighting and maximum conversion limits. We may vary, suspend or withdraw promotions at our discretion and will publish the applicable terms on the promotion page.

Deposits and withdrawals

Payment methods, deposit limits and withdrawal procedures are shown in your account. We will only process withdrawals to verified payment sources in your name. Payments may be subject to processing times and checks; we will disclose any applicable fees and minimums in the cashier. We reserve the right to impose limits or hold funds where required for verification or fraud prevention.

Dispute resolution

If you have a complaint please contact our support team at [email protected]. We aim to resolve disputes promptly and will investigate issues in good faith. If you remain dissatisfied, further escalation options will be outlined in our complaints procedure and in accordance with applicable consumer dispute mechanisms.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be notified to account holders by email or site notice. Continued use of ImmortalWins after notification of changes constitutes acceptance. It is your responsibility to review the terms periodically and to stop using the service if you do not agree with any changes.