Privacy Policy

Welcome to the privacy policy for Immortal Wins. This page explains what personal and technical information we collect, how we use and protect it, and your rights regarding your data. We take user privacy seriously and aim to be clear about how information is handled across our casino and related services.

Types of data we collect

We collect several categories of information to operate accounts, process payments, and provide secure services.

Personal data

Personal data includes your name, date of birth, contact details, billing and address information, and identity documents when required for verification. We collect this information when you register, make deposits or withdrawals, or contact support.

Technical data

Technical data covers IP address, device and browser information, operating system, and site interaction data. We use this information to deliver the site, maintain security, and diagnose technical issues.

Transactional data

Transactional data covers deposits, withdrawals, bets, game activity, and payment method details needed to process transactions and comply with legal obligations. We also retain records of communications and support requests.

How we use your information

We use personal and technical data to:

- Create and manage your account, verify identity, and perform KYC checks.

- Process payments and handle withdrawals.

- Monitor account activity for security and fraud prevention.

- Provide customer support and respond to enquiries.

- Meet our legal and regulatory obligations, including anti-money laundering checks.

Data protection practices

We protect data using appropriate physical, technical, and organisational measures, including encryption and access controls. Access to personal data is restricted to staff and third-party suppliers who need it to provide services. We train staff on data handling and regularly review our security measures.

Cookies and tracking technologies

We use cookies and similar technologies for essential site functions, analytics, and to personalise your experience. You can manage cookie preferences through your browser settings or the cookie tool on the site. Third-party providers may use cookies for analytics and advertising; their use is subject to their own privacy policies.

User rights

You have rights to access, correct, restrict or delete your personal data, and to object to or withdraw consent where applicable. You can request a copy of your data or ask us to correct inaccuracies. We may require proof of identity before processing certain requests to protect your account security.

Access, correction and deletion

To exercise your rights, contact our privacy team at [email protected]. We will respond and work with you to complete reasonable requests. Note that some information may need to be retained for legal or regulatory reasons, such as transaction records and identity checks.

Information sharing and third parties

We share information with service providers who operate the site, payment processors, identity verification suppliers, and analytics providers. We may also disclose data to law enforcement or regulators if required by law. We only share what is necessary and expect third parties to protect your data.

Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on the site and will take effect once published. This policy applies to our services on ImmortalWins and related platforms—please check back periodically for updates.